Repeat Prescriptions

Thank you for your ongoing support throughout the Coronavirus pandemic. With immediate effect, the practice will no longer take prescription requests over the telephone, unless you are a housebound patient with no other way of ordering your medication. 

If you are on regular treatment, requests for repeat prescriptions can be made in the following ways:

  • By bringing your repeat prescription counterfoil to the Surgery and placing it in the prescription box.
  • By sending your request by post, enclosing a stamped addressed envelope for its return.
  • By ordering online following the instructions below:

Order Online

You are also able to order repeat medication online via SystmOnline by clicking on the link at the top of this page.

To use SystmOnline, you will need to come into the surgery to register, so you can be given a user name and password. You cannot register for this service online or by phone because your identity needs to be verified.

When you come into the surgery please bring photographic identification e.g. passport or driving licence.

With this service you may:

  • View your medication
  • Request repeat medication

Once your identity has been checked you will be issued with a user name and password. You can then Log on to SystmOnline and follow the on-screen instructions.

Telephone requests for repeat prescriptions, with the exception of housebound patients, are not accepted as they may lead to errors.


Your prescription will be ready for collection 48 hours later after 17:00, excluding weekends and bank holidays. For example, a request left on a Friday, will be ready for collection the following Tuesday, after 17:00.

If you wish a chemist to deliver your prescription please inform the relevant chemist and indicate which chemist you are using on your request.

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